Privacy policy

Privacy Policy

Last updated: April 16, 2026

Naggat Silver operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Naggat Silver is based in Egypt and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. Currently, our services are specifically tailored for customers within Egypt.

1. Personal Information We Collect or Process

We collect information that identifies you, specifically for processing orders and delivery within Egypt:

  • Contact details: Name, shipping address (within Egypt), billing address, phone number, and email.

  • Financial information: Payment details processed securely through our payment partners for Egyptian transactions.

  • Transaction information: Items in your cart and purchase history.

  • Device information: IP address and browser details.

2. How We Use Your Personal Information

  • Order Fulfillment: To process your payments and arrange for shipping across Egyptian governorates.

  • Communication: To provide customer support and updates on your order via WhatsApp or Email.

  • Security: To detect and prevent fraud and ensure a secure shopping experience.

3. How We Disclose Personal Information

We share your data with trusted partners to run our business, including:

  • Shopify: To host our store and process data.

  • Local Couriers: To deliver your silver pieces to your doorstep in Egypt.

  • Payment Processors: To handle secure transactions within the Egyptian banking system.

4. Relationship with Shopify

Our Services are hosted by Shopify. Information you submit will be shared with Shopify to provide and improve the Services. Since we are operating within Egypt, your data is processed according to Shopify’s global security standards. You can read more about Shopify’s Privacy Policy here.

5. Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18 in Egypt.

6. Security and Retention

We retain your information only as long as necessary to fulfill your orders and comply with Egyptian accounting and legal requirements. While we use industry-standard security, no system is 100% secure.

7. Your Rights

Depending on your interaction with us, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (subject to legal obligations).

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or for regulatory reasons in Egypt. We will update the "Last updated" date accordingly.

9. Contact Us

Should you have any questions about our privacy practices, please contact us:

  • Email: naggahsilver@gmail.com

  • Address: Value Mall, New Cairo, Cairo, 11583, Egypt.

  • WhatsApp: +201064886113