Question 1

Are Naggat Silver pieces authentic 925 sterling silver?

Accepted Answer

Yes. All our silver jewelry is crafted from genuine 925 sterling silver and inspected for quality and finish before dispatch.

Question 2

How long does delivery take across Egypt?

Accepted Answer

Standard express shipping across Egypt typically takes 2 to 5 business days. Custom-engraved or customer-designed pieces may require 3 to 7 business days for workshop crafting.

Question 3

Does my order arrive in gift packaging?

Accepted Answer

Every Naggat Silver order is presented in our signature packaging, ready for gifting.

Question 4

How can I request a custom engraved or personalized piece?

Accepted Answer

Choose any product in our Personalized Gifts or Customer Designed Jewelry collections, upload your photo or engraving details directly on the product page, or reach out to our team on WhatsApp at +20 106 488 6113.

Question 5

What is your exchange and return policy?

Accepted Answer

We support exchanges and returns in accordance with our official Return & Refund Policy. Please contact our client concierge within the eligible window with your order number.

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