Shipping & Order Policy

Effective Date: January 2026

Naggat Silver ships within Egypt and internationally to selected destinations worldwide through trusted shipping and courier providers.

1. Order Processing

Orders are processed after confirmation and, where applicable, receipt of the required deposit or full payment.

Customers are responsible for providing accurate and complete shipping information, including their full name, phone number, and delivery address.

Once an order has entered the shipping or fulfillment process, it cannot be cancelled, modified, or redirected, except where required by applicable law.

2. Delivery Times

Egypt: Estimated delivery is up to 7 business days, depending on the destination and courier conditions.

International: Delivery times vary depending on the destination, customs clearance, courier operations, and transportation conditions. International orders may normally take up to 15 business days, but delivery may take longer than 15 business days in exceptional or worst-case circumstances.

All delivery times are estimates and are not guaranteed delivery dates.

Delays caused by customs authorities, courier companies, weather, public holidays, transportation disruptions, government restrictions, or other circumstances beyond our reasonable control are not considered a failure to fulfill the order.

3. Orders After Shipment

Once an order has been shipped, it cannot be cancelled or refunded due to a change of mind, refusal of delivery, or failure to accept the shipment, except where a refund or cancellation is required by applicable law.

If a customer refuses delivery or fails to receive the shipment, any return shipping, re-delivery, customs, or other applicable costs may be charged to the customer to the extent permitted by law.

This does not affect any mandatory statutory consumer rights that cannot legally be excluded.

4. Customs & International Charges

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, all customs duties, taxes, and import-related charges are the customer's responsibility.

Naggat Silver does not control customs decisions, charges, or clearance times.

5. Delivery Issues

If the customer receives an incorrect, damaged, defective, or materially non-conforming product, they should contact Naggat Silver as soon as reasonably possible.

Where applicable law requires a remedy, Naggat Silver will provide the legally required remedy.

Minor differences in color, finish, appearance, or size caused by lighting, photography, manufacturing tolerances, or screen settings are not considered defects unless applicable law provides otherwise.

6. Legal Rights

Nothing in this policy is intended to remove, restrict, or override any mandatory consumer rights applicable to the customer's purchase.

If any provision of this policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail.

Contact

Naggat Silver
Email: info@naggatsilver.com
WhatsApp: +201064886113
Instagram: @naggatsilver